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Returns & Exchanges

Return Policy

For items received as Kickstarter rewards, we do not offer refunds, returns or changes on items.

For items sold through our online store, we wish to make sure you are as happy as possible with your products from FORT.

If you receive a product that is damaged or missing parts please contact us and we will work with you to get the problem solved within 30 days of shipment. - hello@getthefort.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Kickstarter Rewards products, sale items, or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.